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TeRMS of USe

TERMS OF USE OF THE CONNECTA TELECOMMUNICATIONS SITE

SCOPE OF TERMS AND CONDITIONS
The following terms and conditions of website use ("Terms and Conditions") govern the access and use by any customer or user ("You") of the website ("Website") operated by Connecta Telecomunicaciones; these Terms and Conditions also govern any data messages and/or information that You send, receive, post, store, or save on our telecommunications technology infrastructure (the "Network"). By accessing and using our Website, you agree to our Terms and Conditions. If you do not agree with these terms, please do not access or use this Website.

ACCESSING OUR WEBSITE
To access the Website, you will need certain terminal equipment. You are responsible for this equipment and for obtaining internet access, which may involve payments to third parties (such as payment to the Internet Service Provider).

USER REGISTRATION
You will receive a username and password when you complete the registration process. To register, we will require certain personal data from you, which will be treated in accordance with our Privacy Notice. You are responsible for maintaining the confidentiality of your password and username, and for all activities that occur under your password and username. You must immediately notify Connecta Telecomunicaciones of any unauthorized use of your account or any other potential breach of the security of your data; however, this notification does not imply that Connecta Telecomunicaciones assumes any responsibility for the misuse of such data by a third party.

Your personal data will be used only in the context of the services we will provide. If you have given your consent, we may also send you promotions and offers. Before completing your registration, we will offer you the option to choose not to receive our promotions and offers. You will also have the right at any time to request that we stop sending you promotional and advertising messages. We will make various mechanisms available to you to inform us of your refusal. To learn more about personalized advertising and/or to opt-out of the automatic collection of information for this purpose, visit REPEP PROFECO.

PROHIBITED USES
You may access and use our Website and Network only for legitimate purposes and that do not contravene the law or the rights of third parties. You are responsible for any information you transmit, send, receive, post, store, or access through our Network, including the content of any communication. The transmission, distribution, or storage of information that violates any applicable law is not permitted. Below are some types of illegal or harmful conduct that are prohibited:

1. Falsification/Identity Theft: You must not use the Website to impersonate any other person or entity, or create a false identity to deceive others. You must not falsify addresses, message headers, or domain names.
2. Violation of Laws and Intellectual Property: In using the site, you must not violate intellectual property rights (including copyrights, trademarks, patents, trade secrets, or other applicable intellectual property rights in Mexico). Copying, distributing, and/or publishing without authorization from us or other people the images, logos, software, articles, musical works, and videos that appear on this site often result in a violation of our copyrights or third-party copyrights.
3. Offensive Materials: If you, while using the Website, disseminate or post defamatory, obscene, pornographic, threatening, discriminatory, harmful, aggressive material, or material that violates the privacy or any other right of a third party, it is very likely that you are engaging in conduct contrary to applicable law. Specifically, accessing or using our Websites or our Network to transmit or disseminate images containing child pornography is not permitted.
4. Prohibited Communications: It is not permitted to distribute, publish, or send through our Website: (1) unwanted bulk email (spam), including advertising, solicitations, commercial email messages, informational notices, or any type of unsolicited promotional message; (2) chain emails; (3) multiple copies of identical or substantially similar messages; (4) empty messages; (5) messages without substantial content; (6) large messages or files that create problems for the server; or (7) any message classified as "phishing."
5. Excessive Use of the Site: Excessive use of our Site is not permitted with the intent to damage, affect, or degrade the Network, the service infrastructure, or its use by other people.
6. Sending Information that May Damage Our Infrastructure: It is not permitted to disseminate or publish content that is harmful to the Network, the Website, or other users, including viruses, trojans, worms, time bombs, zombies, cancelbots, robots, spiders, or any other computer programming routine that may damage, interfere, secretly intercept, or take over any system, program, information, or personal data or any other automatic or manual device to control or copy any content from the Website or use any device, software, or routine to interfere or attempt to interfere with the proper functioning of the Website.
7. Affecting Third Parties: It is not permitted to cause annoyance or disturbance to third parties through or on the Website, obtain or store their personal data, or engage in any type of commercial operation or fraudulent practices, including obtaining email addresses, names, or other forms of identification of third parties (including "spyware"), or obtaining responses from unsolicited messages. You must respect the rights of third parties.
8. Unauthorized Use of the Network or Website: It is not permitted to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purpose any part of the Website, use the Site or Network to advertise your products or services, and generally use the Website in any way that is not expressly authorized in these Terms and Conditions.

INTELLECTUAL PROPERTY
Connecta Telecomunicaciones is the sole owner or licensee of all its intellectual property, including but not limited to all its trademarks, designs, trade names, and website content, whether or not registered. You may not display or use them in any way or in a manner that makes commercial or misleading use of them. The fact that we allow you to use our Website does not grant you any license over our intellectual property.

LINKS TO THIRD-PARTY SITES
Our Website may contain links to other Internet sites, which may take you outside of our Website. These external websites are operated by third parties over which Connecta Telecomunicaciones has no control. If you decide to use these third-party Internet sites, you do so at your own risk. Connecta Telecomunicaciones does not offer any warranty regarding the information, products, or services offered by these sites, nor regarding their privacy practices and policies.

LIMITATION OF LIABILITY
You acknowledge that you are responsible for: (a) any damage that may occur to the terminal equipment or computer systems you use to connect to our Website; and (b) any loss of information when such damages or losses are caused by material or information you downloaded from our Website. Connecta Telecomunicaciones offers no warranty, to the extent permitted by law, regarding the information or content available through its Website. You access such content or information at your own risk.

INDEMNIFICATION
You agree to hold harmless Connecta Telecomunicaciones, its shareholders, subsidiaries, affiliates, officers, distributors, and employees, with respect to any claim, action, or judgment initiated by a third party, and that is based on or arises as a consequence of your use of the Website, your violation of the Terms and Conditions of Use of the Website, and/or the violation of any right of a third party. Likewise, you agree to indemnify Connecta Telecomunicaciones with respect to any expenses incurred by Connecta Telecomunicaciones as a result of the referred action, claim, or judgment, including, among others, payment of fines, indemnities, attorneys' fees, and other expenses and costs incurred by Connecta Telecomunicaciones.

SECURITY AND INTEGRITY OF THE SITE
You must not violate the security of our Website in any way. Such violations may result in civil or criminal liability. Connecta Telecomunicaciones has the right, but not the obligation, to enforce these Terms and Conditions by any means.

Connecta Telecomunicaciones reserves the right to restrict, suspend, or terminate the use of the Website if it reasonably determines that your conduct may: (1) expose Connecta Telecomunicaciones to sanctions, legal actions, or other liability; (2) cause damage or interfere with the integrity or normal operations of the Connecta Telecomunicaciones Website; (3) interfere with another Connecta Telecomunicaciones user's use of the Website; (4) violate any law, rule, or regulation; or (5) present an imminent risk of harm to Connecta Telecomunicaciones or its users. Therefore, Connecta Telecomunicaciones reserves the right to modify or temporarily or permanently discontinue the Website or any part of it at any time, with or without prior notice.

MODIFICATIONS TO THE WEBSITE AND/OR TERMS AND CONDITIONS
Connecta Telecomunicaciones may modify the content of the Website, and/or these Terms and Conditions at any time by posting the modifications on its Website. The modifications will be effective from their publication on our Website. We ask you to please stay informed of possible changes. If you do not notify us of your disagreement within 30 days from the date the changes are published, we will assume that you agree.

APPLICABLE LAW; JURISDICTION
For the interpretation and compliance with these Terms and Conditions, the parties agree to submit to the laws of the United Mexican States. For any disagreement, the parties may go to the Federal Consumer Prosecutor's Office in its administrative capacity to reconcile their differences; if these differences persist, the parties expressly submit to the competent courts of Mexico City, Federal District, which will be the only ones to hear any lawsuit or claim related to these Terms and Conditions. The parties

expressly waive any other jurisdiction present or future that may correspond to them by reason of their present or future domiciles.

CONTACT FOR CLAIMS OR QUESTIONS
If you wish to contact us for any questions and/or clarifications, our contact details are as follows: soporte@connecta.com.mx.

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